FAQs
Frequently Asked Questions (FAQs)
GENERAL
CAN I VISIT YOUR PREMISES?
As much as we’d love to meet all our customers, unfortunately, we’re not set up to accommodate members of the public.
Our business is online only.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards as well as PayPal
We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.
SHIPPING
HOW LONG WILL DELIVERY TAKE?
We use professional courier services to deliver our products and we aim to deliver within 3 – 5 days and the vast majority of our orders arrive within this timescale. However, on rare occasions these can sometimes take longer due to unforeseen circumstances – tracking information should be available for you to check the progress of your order but if your delivery has not arrived within 10 days of purchase then please contact our Customer Service team.
Please note that if you place a very large order it may need to be delivered by pallet, in which case we will contact you to arrange a day for delivery
DO YOU DELIVER ON WEEKENDS?
Some of our couriers may deliver at the weekend but unfortunately, it’s not something we can guarantee.
CAN I ADD SOMETHING TO AN EXISTING ORDER?
Generally, you can’t amend an order once it has been placed. However, sometimes our customer services team can make amends if the request is received before the order has been confirmed on our system.
For data protection, when getting in touch please include the name, delivery address and email address of the person who made the order. Please also include the order number if possible
DO YOU SHIP INTERNATIONALLY?
Nordfit only ships to the UK at present.
We are hoping to offer international shipping in future.
PRODUCT
CAN I USE YOUR EQUIPMENT OUTDOORS?
Our equipment is designed for use indoors and in dry conditions. It is not designed for use outdoors unless specifically stated in the product description.
The majority of our equipment is made from steel and is not designed to get wet. Leaving products outdoors or in damp environments where moisture forms can result in rust which could impact the lifespan of the product. For customers who are using equipment in sheds, garages or outbuildings please consider using dehumidifiers to ensure the environment does not become too damp.
DO YOU OFFER FREE RETURNS ON UNWANTED ITEMS?
We do not cover the cost of returning an unwanted item unless it has arrived with a problem.
HOW DO I RETURN AN UNWANTED ITEM?
You can read about our returns policy by clicking here.
IF MY ITEM ARRIVES DAMAGED, DO I HAVE TO PAY TO SEND IT BACK TO YOU?
No. If your order arrives damaged please contact us on 01708 983941 and we will get it resolved. We will either organise a collection or a swap out.
Please do not send any items back until you have contacted us and received our instructions. We cannot repay return postage for items returned without our approval.