NORDFIT

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened boxed or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at hello@nordfit.co.uk

If your return is accepted, we will issue a full refund with 5 working days back to your payment source.   

You can always contact us for any return question at hello@nordfit.co.uk or call us on 01708 983941

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@nordfit.co.uk, or you can use our contact us page here  www.nordfit.co.uk/pages/contact

Yes, we ship to EU countries. Charges may vary depending on which country. Large orders may be cancelled as it's too expensive to fulfil.

We aim to dispatch all orders same business day if the order comes through before 12pm. All orders are shipped on a next working day service. Northern Ireland and other remote areas are shipped in a 2-3 working day service.